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VAMC Grand Junction strives to always provide the highest quality of care to the veterans of our nation who call Colorado, Utah, or Wyoming home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.
Patient Representatives
VAMC Grand Junction has on staff one highly-skilled patient representative and a Chief of Patient Relations who are eager to help you with your concern in a timely manner. The Patient Representative —
- serves as liaisons between patients and the medical center
- acts on the patient's behalf
- helps patients understand their rights and responsibilities
Our patient representative is located on the 2nd floor in room 2608.
Patient Feedback Tools
We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.
Patient Suggestion Box
Your feedback about the care and services you receive while in the medical center provides us an opportunity to make changes and improvements. The 'patient suggestion' box with comment cards is located in the main lobby next to the elevator. It is there for you to express a concern, make a suggestion, or give a compliment.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
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