Visiting Hours - VA Western Colorado Health Care System
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VA Western Colorado Health Care System


Visiting Hours

Coronavirus Update: Visitor Restrictions in Place

All VA medical facilities have implemented screening measures for COVID-19. This protocol will be in place until further notice. Please arrive 30 minutes early for your appointment and please come alone unless you need assistance from a direct caregiver and/or it is medically necessary. Western Colorado Health Care System requests no visitors at this time unless the patient is in hospice. Updated: March 24. Coronavirus Information and Updates.

Canteen - Temporary change of hours, effective March 23
Food: Monday-Friday, 7:30 a.m.-2 p.m.
Retail: Monday-Friday, 8 a.m.-3 p.m.

Visiting hours are based on the needs of the patient, and visitors are encouraged to discuss any special visiting needs with the unit's head nurse. Whenever possible and medically appropriate, the nurse will coordinate special visiting arrangements to meet patient and family needs.  Medical Ward visiting hours are 11:00am - 8:30pm daily.  Psychiatry (in-patient) visiting hours are Monday - Friday 5:00pm - 7:00pm and Weekends/Holidays 8:00am - 8:00pm.

If you are unable to visit a patient personally, you may call the patient or send a card or gift.

After Hours, Weekends, or Holiday Visitation

Visitors entering the facility after hours, weekends, or holidays are required to sign-in.  While visiting the facility they are governed by regulations concerning security, law enforcement, and standards of conduct on VA property.

Dress & Attire

Visitors should be properly attired, including shoes and shirts, and are not allowed to bring contraband into the hospital.

Infectious Disease Control

Visitors are expected to compy with facility procedures to prevent infectious disease transmission.  Visitors may be asked to leave or not visit, if a physician has determined the visitor has an infectious disease.

Visitor Conduct

Visitors will be expected to conduct themselves commensurate with the condition of the patient and without interfering with the patient's care on the ward, and may be interrupted for therapy or treatment programs.

Intensive Care Unit, Recovery Room, and Isolation

Patients in the Intensive Care Unit (ICU), Recovery Room, and Isolation or who are critically ill may have visitors based on the judgement of the physician or nurse.

Dicussing Patients' Medical Information with Visitors

VA Western Colorado Health Care System Staff are prohibited by law from dicussing or disclosing a patient's medical details with visitors, to include next-of-kin, unless one of the following conditions has been met:

During each individual visit, the patient grants verbal permission to staff to do so.

The Patient has completed a VHA Form 10-5345 Release of Information identifing who medical information may be released to. These forms are scanned into the patients' electronic records and may be accessed from Veterans Health Care System. These forms may be revoked at anytime by the patient. 

The visitor holds, and provides a copy of, a power of attorney or court appointed guardianship that specifically grants access to medical information.

The patient is unconscious or does not have decision making capacity and the visitor has been appointed a medical agent by the patient.  

VA General Visitation Policy

The medical center respects the patient's right to make decisions about his or her care, treatment and services, and to involve the patient's family in care, treatment, and services decisions to the extent permitted by the patient or surrogate decision-maker. "Family" is defined as a group of two or more persons united by blood, or adoptive, martial, domestic partnership, or other legal ties. The family may also be a person or persons not legally related to the individual (such as significant other, friend or caregiver) whom the individual considers to be family. A family member may be the surrogate decision-maker, as defined in VHA Handbook 1004.02, if authorized to make care decisions for the individual, should he or she lose decision-making capacity or choose to delegate decision making to another. The medical center allows a family member, friend or other individual to be present with the patient for emotional support during the course of stay. The medical center allows for the presence of a support individual of the patient's choice, unless the individual's presence infringes on other's rights or safety, or is medically or therapeutically contraindicated. The individual may or may not be the patient's surrogate decision-maker or legally authorized representative. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.