VA Western Colorado Health Care System
Our Patient Representative program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient representatives listed below who will be eager to help you with your concern in a timely manner.
Chief, Customer Relations Service/Alternate Patient Advocate
970-263-2800 Ext. 1-2407
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
For a listing of additional contacts, please visit our phone directory.
Patient Feedback Tools
We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.
Patient Suggestion Box
Your feedback about the care and services you receive while in the medical center provides us an opportunity to make changes and improvements. The 'patient suggestion' box with comment cards is located in the main lobby next to the elevator. It is there for you to express a concern, make a suggestion, or give a compliment.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.